Permanent Bank Customer Service Officer - Up to $3.2K + $450 Allowance + AWS/VB

Success Human Resource Centre Pte Ltd| Date Posted: 13-Sep-2019
EA Licence No: 97C4832|EA Personal Registration No: R1107386
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description


  • Permanent
  • 5 Days work week (Rotating) 
  • Shuttle Bus Provided - Tanah Merah / City Hall / Hougang / Toa Payoh / Jurong MRT Startion
  • Up to $3,200 + AWS + Variable Bonus
  • with Fixed Shift Allowance $450 Monthly
  • Paid Training Provided



  • To handle enquiries (incoming calls) on banking products & services
  • To attend to customers' queries & complaints
  • To follow-up on any outstanding issues
  • Identify cross-selling opportunities
  • General administrative duties 


Employment Period:

  •  Permanent Position



  •  Must be prepared to work in either of the 2 CALL CENTRES – Jurong Toh Guan and Expo (Changi Business Park)
  • Shuttle busses will be provided in various MRT stations – pick up and drop off point
  • Jurong East MRT
  • City Hall MRT
  • Toa Payoh MRT
  • Hougang MRT
  • Tanah Merah MRT


Working Hours:

  •  5 Rotating Days (inclusive of Weekends and PH)
  •  Rotating Shift - (9hrs per shift including lunch break)
  •  2 Days Off / Week (could be weekday or weekend)
  •  No Overnight Shift
  •  Earliest Shift starts @ 7am
  •  Latest Shift starts @ 6pm
  • *Taxi reimbursement / Mileage claim provided during certain shift schedules



  •  $2,100 - $3,200 (Depending on experience & Qualification)
  •  Plus $450 Fixed Monthly Shift Allowance
  •  Plus Variable Bonus
  •  Plus Annual Wage Salary
  •  Taxi reimbursement / Mileage claim provided during certain shift schedules***
  •  If shift ends at 10pm onwards



  • Minimum Diploma/Degree holders
  • Applicants must be willing to work/travel in both Expo & Jurong Area.
  • Candidates must be willing to work Shift Hours
  • Must be comfortable working in a call centre working environment
  • Fluent in English is a pre-requisite
  • Preferably junior executives specializing in Customer Service/Call Centre/Phone-Banking/ Hospitality and Banking or equivalent.
  • Paid Training on Banking products & services will be provided



Interested applicants, kindly email your detailed resume (MS Word format is preferred):


[Click Here to Email Your Resume] (Reg No: R1107386)


Please ensure that applications sent through email are no bigger than 1Mb.


We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W:

Company Overview
Success Human Resource Centre Pte Ltd