PERM Senior Customer Service Executive - Complaints Handling (Bank/Financial Institution, $4,700)

Recruit Express Pte Ltd| Date Posted: 21-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • Effective handling of all customers interactions (face-to-face meetings, tele-communications and written communications)
  • Effective liaison with internal and external stakeholders that supports investigation and service recovery
  • Independently assess each complaint based on its merits and resolve complaints within stipulated turnaround time
  • Manage challenging complainants including communication of investigation findings and outcome
  • Preparation of case documentation for the Company at FIDReC mediation and adjudication hearings
  • Manage the operations of customer surveys and call-backs
  • Handle inbound call and email enquiries

 

Job Requirements

  • At least 3 years’ experience in Complaints Management in the Financial Services Sector
  • At least 5 years’ experience in handling customer interactions
  • Professional insurance qualifications (highly desirable)
  • CMFAS Module 5,9,9A,8,8A and HI (highly desirable)

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd