PERM Senior Customer Service Executive - Complaints Handling (Bank/Financial Institution, $4,700)

Jobs Responsibilities

• Effective handling of all customers interactions (face-to-face meetings, tele-communications and written communications)
• Effective liaison with internal and external stakeholders that supports investigation and service recovery
• Independently assess each complaint based on its merits and resolve complaints within stipulated turnaround time
• Manage challenging complainants including communication of investigation findings and outcome
• Preparation of case documentation for the Company at FIDReC mediation and adjudication hearings
• Manage the operations of customer surveys and call-backs
• Handle inbound call and email enquiries

Job Requirements

• At least 3 years’ experience in Complaints Management in the Financial Services Sector
• At least 5 years’ experience in handling customer interactions
• Professional insurance qualifications (highly desirable)
• CMFAS Module 5,9,9A,8,8A and HI (highly desirable)

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)