PERM Insurance Backend Customer Service - Email/Phone *Executive/AM* [Up to $4,500]

Recruit Express Pte Ltd| Date Posted: 9-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
Save Job
Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • Ensure the enquiries and requests received through emails are responded within the expected turnaround time
  • Assess and manage appeals, feedbacks and general complaints received from emails.
  • Escalate higher level complaints to Managers and his/her immediate supervisors
  • Recommend new methods to improve operational effectiveness and customer experience
  • Guide junior staff members
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks


Job Requirements

  • Min. Diploma
  • Certified in Insurance (M5, M9, CHI etc.) will be advantageous
  • Min. 3 years of relevant working experience with minimum 2 years as people manager


Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd