PERM Customer Service Officer (East, 5.5 day, Up to $2,200)

Recruit Express Pte Ltd| Date Posted: 11-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Jobs Responsibilities

  • Query/Request Handling: Answer all queries, requests from customers by email and/or by
    phone on timely manner.
  • Forward queries/requests to the right functions/teams for the necessary follow up and closure of the query/request.
  • Trace Handling: manages shipment tracking and trace requests from customer on timely
    manner.
  • Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
  • Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point
    for customers and other parties within the team.
  • Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and
    follow through end-to-end.
  • Service Recovery: Able to provide service recovery as deemed appropriate, with the
    necessary investigations done & wisely executes empowerment with proper justifications
    and based on set processes.

 

Job Requirements

  • Prior customer service experience needed
  • Able to start work within short notice

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd