Perm Customer Service Executive @ Tampines (FMCG Industry)/Up to $3k

Success Human Resource Centre Pte Ltd | Date Posted: 19-Nov-2018
EA Licence No: 97C4832 | EA Personal Registration No: R1107390
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Perm Customer Service Executive @ Tampines (FMCG Industry)/Up to $3k

  • Permanent Position
  • Salary @ $2800 - $3000 (Depending on experience & qualification)
  • Tampines
  • 5 days work week

Responsibilities:

  • Customer communications via hotline and electronic channels
  • Create exemplary customer service experiences by providing effective service encounters
  • Effectively manage multiple responsibilities and priorities
  • Maintain disciplined case management, monitor and execute timely and appropriate responses/actions
  • Investigate and resolve customer issues within stipulated SLAs
  • Conduct, monitor and facilitate thorough investigations through to resolution
  • Manage difficult situations and execute negotiations with finesse
  • Accurately maintain records of all case details and internal/external communications/interactions in feedback management system
  • Proactively identify and communicate current and potential crises to minimise lapses/disruptions

Period:

  • Permanent

Salary:

  • $2800 - $3000 (depending on experience & qualification)

Working hours:

  • Mon - Fri 8.30am to 6pm

Location:

  • Tampines

Requirements:

  • Minimum GCE O level qualification
  • Effectively bilingual in English and Mandarin to liaise with different customers.
  • At least 3 years’ experience in Customer Service or Call Centre environments
  • Preferably with some experience handling level-1 escalations
  • Possess considerable initiative and interpersonal skills to flourish in a dynamic and fast-paced environment
  • Take personal responsibility to identify and act upon opportunities to deliver ‘WOW’ customer experiences
  • Understand the concept of “under promise-over deliver” and how it can be used to manage internal/external customer expectations to advantage
  • Characterise an excellent service mindset that anticipates and instinctively responds to any given situation
  • Excellent case monitoring and follow-through
  • Team player who contributes to knowledge base and team synergy by sharing and communicating information effectively to enhance learning within the team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[Click Here to Email Your Resume] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

 

Company Overview
Success Human Resource Centre Pte Ltd