Perm Customer Service Executive: $2800 - $3200 (Indonesian Market)

Recruit Express Pte Ltd| Date Posted: 16-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1654425
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

• Provides prompt and efficient service to users including appropriate escalation of any issues.
• Open support ticket in the system, as well as monitor and follow up on all outstanding support ticket
• Prepare customer service reports, and record product quality and customer trends on timely basis

• Participate in customer-retention programs

• Assisting Team Manager with all employee and team related issues, email correspondence 
• To ensure that the day to day transactions performed are tracked accurately and in a timely manner

 

Requirements:
• Proficiency in written & spoken Bahasa Indonesian is required due to the need to liaise with local counterparts in the Indonesia market
• Prior customer service experience will be advantageous

Working hours: 7am to 11pm – 2 shifts based on roster
1st shift: 7am to 3pm
2nd shift: 2pm to 11pm
Monday to Sunday (5days work based on roster)

 

*We regret to inform that only shortlisted candidates will be notified*

 

Interested applicants, please submit a copy of your updated resume (in MS Word Format) attached via email to [Click Here to Email Your Resume]

 

Attn: Koh Jie Min Jasmine (Eleanor)
CEI No.: R1654425
Recruit Express Pte Ltd
EA Licence No: 99C4599

 

Please include the following in the Word doc:
• Availability
• Expected salary
• Reasons for leaving previous employment(s)

 

Company Overview
Recruit Express Pte Ltd