Perm Customer Service - Call Centre: $2800 - $3100 (Indonesian Market)

Recruit Express Pte Ltd| Date Posted: 11-Mar-2020
EA Licence No: 99C4599|EA Personal Registration No: R1654425
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description

  • Provides prompt and efficient service to users including appropriate escalation of any issues.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning
  • Demonstrates strong problem solving capabilities and assist customers in case of any issues
  • You will also handle email correspondences, and liaise with internal & external departments for effective problem resolution
  • To ensure that the day to day transactions performed are tracked accurately and in a timely manner

Requirements:

  • Proficiency in Bahasa Indonesia or Mahasa Malayu is required due to the need to liaise with local counterparts in the Indonesia market
  • Prior customer service experience will be advantageous 

Working hours: 7am to 11pm – 2 shifts based on roster
1st shift: 7am to 3pm
2nd shift: 2pm to 11pm

Monday to Sunday (5days work based on roster)

*We regret to inform that only shortlisted candidates will be notified*


Interested applicants, please submit a copy of your updated resume (in MS Word Format) attached via email to [Click Here to Email Your Resume]

Attn: Koh Jie Min Jasmine (Eleanor)
CEI No.: R1654425


Please include the following in the Word doc:
• Availability
• Current/Last Drawn Salaries
• Expected salary
• Reasons for leaving previous employment(s)

Company Overview
Recruit Express Pte Ltd