PERM Customer Service Associate - Financial Institution (Mon to Fri, Office Hours)

Recruit Express Pte Ltd| Date Posted: 8-Jun-2021
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Jobs Responsibilities

  • Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) 
  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  • Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
  • Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
  • Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
  • Highlight any potential concerns/risks and proactively shares best risk management practices; and
  •  Other incidental 'ad hoc' duties to ensure smooth functioning of various touchpoints 

 

Job Requirements

  • Min. 1-2 years of customer service experience from insurance / banking industry
  • Professional insurance certifications will be advantageous
  • Comfortable to work in Frontline Environment

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd