Patient Service Associate (2 shift)

Yishun Health| Date Posted: 9-May-2020
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Job Nature:

Job Description

Major Duties and Responsibilities
(A) Specific
  • To receive patients and visitors who present themselves at the counter.
  • To attend to enquiries from both internal and external customers
  • To perform admissions and provide financial counseling to patients and family members.
  • To ensure that services rendered are entered promptly for charging purposes.
  • To receive calls for bed booking and do bed reservations for patients.
  • To collect payment for services rendered and accountable for payment collected.
  • To schedule appointments for discharged patients who require follow-up at the clinics
  • To assist in the receiving, filing and dispatch of case notes.
  • To monitor the status of each patient’s bill in the respective wards.
  • To maintain the cleanliness and tidiness of the wards’ counters.
  • To assist in collecting data for statistics purposes.
(B) General
To participate in Process Improvement Projects and streamline processes.
To work in co-operation with other service providers and departments in the discharge of their duties.
To adhere to the hospital’s and department’s standards in the discharge of their duties.
To participate in corporate events whenever necessary
To undertake other duties when assigned

  •  Minimum GCE ‘O’ Level or Diploma with experience
  •      Abe to perform 2 shifts (including Weekend & Public Holidays)
  •  Good communication and interpersonal skills
  •  Working knowledge of computer
  •  Relevant working experience will be advantageous
  •  Year of relevant experience will be considered for Senior Patient Service Associate

Yishun Health is a network of medical institutions and health facilities in the north of Singapore, under the National Healthcare Group. It comprises Admiralty Medical Centre, Khoo Teck Puat Hospital and Yishun Community Hospital. We regret that only applications submitted through NHG Career Webpage (, Yishun Health Career Webpage (, JobStreet Singapore ( and JobCentral Singapore ( will be considered. If you are accessing this job posting from another website, please visit the official web pages mentioned above.
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Yishun Health