Part Time Customer Service Officer

Tele-centre Services Pte Ltd| Date Posted: 9-Sep-2019
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Job Nature:
Part Time
Position Level:
Entry Level, Student Job
Job Category:
Qualification:
'N' Levels / 'O' Levels

Job Description

 

● Handle customer service hotline and provide the first level of support

● Provide quality customer service to customers over the phone or email

● Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.

● Handle escalated cases that do not fall within FAQs

● Listen, probe and question in order to clarify and understand customer needs.

● Follow-up on outstanding cases and perform call back to customers if necessary

● Work as a team and ensure that the contact centre service level is met

● Other ad hoc duties as assigned 

Company Overview
Tele-centre Services Pte Ltd