Part Time Customer Service Officer
● Handle customer service hotline and provide the first level of support
● Provide quality customer service to customers over the phone or email
● Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc.
● Handle escalated cases that do not fall within FAQs
● Listen, probe and question in order to clarify and understand customer needs.
● Follow-up on outstanding cases and perform call back to customers if necessary
● Work as a team and ensure that the contact centre service level is met
● Other ad hoc duties as assigned
Tele-centre Services Pte Ltd