Manpower Singapore

Part Time Call Center Representative | Contract | $9/hour

Manpower Singapore| Date Posted: 21-Nov-2020
EA Licence No: 02C3423
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Job Nature:
Temporary
Job Category:

Job Description



You will be part of the dynamic and vibrant team in a fast paced and structured environment to develop and deliver customer satisfaction standards. Responsibilities include handling incoming calls, call back and respond to incoming emails.

Responsibilities:
  • Effectively manage incoming calls and email enquiries
  • Identify and assess incoming caller' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team targets and call handling quotas
  • Handle feedbacks, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage incoming callers



Requirements:
  • Must possess high quality customer service skills and a professional communication style
  • Customer orientation and ability to adapt/respond to different types of characters
  • With phone contact handling and active listening skills
  • Ability to multi-task, prioritize, and manage time effectively



CONTRACT DURATION: 3 MONTHS
JOB LOCATION: Commonwealth
SHIFT SCHEDULE (Monday - Friday): Flexible (at least 3x a week/4 hours a day)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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Manpower Singapore