PAct Consulting

Parents Relation & Enrolment Executive / Officer

PAct Consulting| Date Posted: 6-Nov-2020
EA Licence No: 10C3914|EA Personal Registration No: R1100387
Save Job
Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma

Job Description

An established organization, specializes in pre-school education, is inviting suitable candidates to join the team:

 

PARENTS RELATIONS AND ENROLMENT EXECUTIVE / OFFICER

 

Responsibilities:

  • Attend to hotline calls and central emails
  • Identify new prospects from calls and email enquiries accurately for centres’ follow-up
  • Ensure proper and timely follow-up on customers’ enquiries, incoming prospect enquiries, customers’ feedback and centre resolution
  • Ensure timely, complete and accurate update of central sales and feedback database for reporting purpose
  • Support centres in planning and organising enrolment activities
  • Support centres in organising events to increase and foster stronger parents relations and involvement
  • Collate, prepare and submit relevant enrolment and sales reports to the Management
  • Conduct market research surveys and internal audit to understand customers’ needs and to measure service quality
  • Track and monitor compliance of the centres to the sales workflow and feedback resolution processes
  • Office administration including complete documentation filing, maintaining a filing system (in hard and soft copies), and timely processing of relevant claims and payments
  • Undertake short-term projects as and when assigned.

 

Requirements

  • Minimum 2 years of experience in customer service and office administration
  • Minimum Diploma in Sales / Marketing / Customer Service / Business Administration
  • Intermediate knowledge of MS Excel and PowerPoint
  • Excellent interpersonal and communication skills
  • Excellent team player
  • Resourceful and able to work independently with minimal supervision
  • Good writing skills
  • Organised and meticulous
  • Fast learner and a problem-solver
  • Knowledge of or experience in the Early Childhood industry would be an advantage
  • Based in Marine Parade (HQ)

 

If you meet the requirements of the above position, please email us a detailed resume stating personal particulars (please do not include your NRIC info), qualifications, experience, present and expected salaries, contact numbers, together with a recent passport-size photograph and transcript to:

[Click Here to Email Your Resume]

(All applications will be treated in strict confidence. We regret that only short-listed candidates will be notified)

Company Overview
PAct Consulting