Cristofori Music School

Outlet Operation cum Sales Executive

Cristofori Music School | Date Posted: 14-Jun-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Summary

Ensure 100% accuracy in performing all daily operations through maintenance of documents, teachers’ assignment as well as handling of enquiries. To increase the sales performance to meet the outlet/ cluster target whilst delivering customer satisfaction through advocating of music courses, musical instruments & events


Duties and Responsibilies

Customer Service

  • Provide accurate information / advice on products and services to gain trust and confidence from all customers.
  • Follow the service standard of picking up the calls within 3 rings to ensure every call from customer is answered.
  • Follow the service standard of receiving and ending the call with standard greetings to ensure standardisation of service provided.
  • Follow up with all customers’ enquires or feedbacks and to reply them with 1357 procedure.
  • Communicate effectively with colleagues and teachers to ensure the delivery of prompt services to students/ parents

Sales

  • Advocate music courses to meet the enrolment target.
  • Prospect and perform sales of musical product to meet the sales target.
  • Improving the student retention rate through the reduction of withdrawal cases.
  • Assist Cluster Leader in executing the marketing campaign in school
  • (E.g. distribution of flyers/ vouchers to potential student prospects).
  • Convert call in / walk in to be our loyal customer.

Operations

  • Comply with all standard operating procedures (SOPs) to ensure operation efficiency and effectiveness.
  • Maintain 100% accurate and up-to-date lesson schedule for prompt delivery of lesson.
  • Maintain accurate and up-to-date records of all students’ attendance in daily basis.
  • File all documents correctly and neatly for easy retrieval and referral.
  • Maintain 100% accurate and up-to-date records of all daily transactions and account closing.


Company Overview
Cristofori Music School