Outlet Manager - Kin Restaurant, Straits Clan

The Lo & Behold Group| Date Posted: 23-Jan-2020
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Job Nature:
Permanent
Position Level:
Manager, Senior Manager
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Kin is a restaurant in the lobby of Straits Clan that serves heritage cuisine by Chef Damian D’Silva. The menu is a retrospective look at the origins of our cuisine, showcasing traditional cooking methods, recipes and ingredients that have been left behind. Paired with an inspired beverage offering and genuine hospitality to complement the simple joys of sitting around the dining table with loved ones.

 

Key Responsibilities

The Outlet Manager is a visible, energetic and ethical team leader who develops, maintains and promotes a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans. Accountable for the Restaurant’s business performance, the Outlet Manager sets the overall goals in alignment with the strategic direction.  S/He has overall responsibility for the management of all operations of the restaurant; setting and maintaining standards of excellence and guest experience, and is personally involved in daily service operations. Deep understanding and familiarity with the industry and business developmental needs is critical in ensuring the establishment achieves and maintains the highest level of guest experience and culinary standards.

 

Key areas of focus – include but are not limited to:

Venue Management and Operations

  • Overseeing operations and ensures the venue and operations create a positive guest experience
  • Developing and executing plans to achieve daily and monthly targets
  • Creating and improving standard operating procedures for service and product preparation
  • Ensuring compliance with licensing laws pertaining to the service of food and beverage, public / employee safety and food safety
  • Working closely with the Marketing department on sales and promotions, events, etc
  • Reviewing and analyzing sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

Human Resource & Financial Management

  • Work together with the Director of Operations and F&B Director of Stratis Clan to effectively manage and run the restaurant
  • Creating and putting in place efficient and effective structure to facilitate manpower planning and work scheduling based on business requirements and trends
  • Ensuring a strong and robust pipeline of exceptional talent; including interviewing, selecting and training new employees
  • Recommending cost management solutions based on analysis of POS reports and sales trends, and working with HQ teams to implement cost control measures and/or improvements to onsite sales and marketing tools
  • Providing guidance and coaching employees on their development plans
  • Setting direction and expectations for the team to achieve team goals
  • Ensuring procedural compliance with the Company’s policies

What We Are Looking For

  • At least 5 years of operations leadership experience in the F&B or hospitality industry, and holding overall operating budget (P&L) responsibility
  • Knowledge in wine would be favourably considered due to beverage programme of concept
  • Prior experience in a formal concept will be ideal given the high level of service required in Kin
  • An effective and energetic people leader with experience
  • Well-developed skill set and demonstrated professional track record in the areas of: operations management, budgeting, financial analysis and cost-based management, strategic planning; internal & external customer relationship management; talent management; program and project management; leading monthly reports & meetings

 

Company Overview
The Lo & Behold Group