Outlet Manager

The Lo & Behold Group| Date Posted: 7-Aug-2020
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ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

In the role of Outlet Manager, you will be a part of the Food & Beverage team within Straits Clan, reporting to the General Manager. You will be responsible for directing and coordinating the operations and activities of the various F&B facilities within the Club premises.  The Manager is an advocate and ambassador of exceptional service and plays a critical role in exceeding the expectations of our members, and in the overall success of the club.

In your role, you will have a strong and visible presence with the membership while delivering a high-level of service.  You will work closely with the Content & Community and Events teams in the implementation of all marketing and promotional ideas and concepts. You will develop and implement plans and procedures to provide direction and controls for F&B operations while assuring that hospitality standards and budget goals are met.

You will be responsible for ensuring consistently high quality of food and service, investigating and resolving any complaints and ensuring overall guest satisfaction. You will enforce best practices in health and safety, ensuring proper food handling, general cleanliness, and compliance with operational standards, company policies, and statutory regulations and ordinances. You will work with the culinary team to provide feedback on concept and menu development and coordinate the timely implementation of new menus while monitoring food & beverage costs to ensure monthly budgeted cost of sales is met.

In this role, you will manage the monthly profit and loss narratives, maintain a clear understanding of the financial metrics for successful attainment of goals and objectives in F&B operations, and consistently review these expectations with direct reports to ensure a commitment to execution. You will be responsible for ensuring that all financial (invoices and reporting) and personnel / payroll related administrative duties are completed and submitted accurately, on time and in accordance with company policies and procedures.

Working closely with the Human Resources team, you will manage the hiring, development and performance of employees. You will be an active and dynamic recruiter of developer team members. You will encourage problem solving through the empowerment of your team and by leading by example. You will have a passion and aptitude for teaching and training.  Working with the Learning & Development team, you will develop and enhance training programs such as service techniques, knowledge of menu items and daily / nightly specials, sanitation, team building and conflict resolution, while regularly testing and evaluating their knowledge and understanding of these expectations.




Ideally, you should have between eight and ten years of relevant working experience in an upscale or fine dining restaurant, hotel, or club, with at minimum four years in a leadership capacity and two years of bartending/beverage management experience.   

You would possess relevant professional qualifications and/or certifications, including a degree in a hospitality-related field. You would have a genuine and engaging presence, with a positive, outgoing personality and exceptional communication and interpersonal skills. You would possess sound judgement and decision-making skills, with a strategic approach to problem solving and conflict resolution.

You would possess a proven track record of successfully leading and growing dynamic food and beverage operations, including controlling costs and meeting or exceeding planned and budgeted bottom line goals and objectives.  You would have the ability to train and mentor your team to uphold company values and standards, while continually attracting and retaining a high performing team.

Company Overview
The Lo & Behold Group