Outbound Call Centre Associate @ Commonwealth - Up to $2000

Success Human Resource Centre Pte Ltd| Date Posted: 16-Jan-2021
EA Licence No: 97C4832|EA Personal Registration No: R1107386
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • 1 Years Contract 
  • Commonwealth
  • Office Hours
  • Up to $2000


Job Responsibilities:

  • Required to make outbound calls and engage with customers to achieve the campaign’s desired outcomes through surveying and telemarketing activities.
  • Proactive contact and engage customers to gather critical information through survey, telemarketing activities
  • Meet and achieve the individual and company’s key performance indicators
  • Acquire a strong knowledge of the products and services, culture and processes
  • Provide quality customer service and prompt follow-up to customers over the phone and/or email
  • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
  • Resolve customer queries efficiently and escalate issues promptly
  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
  • Other duties as assigned by Team Lead and/or Branch Head



  • 1 years contract



  • Up to $2000


Working hours:

  • 8.30am to 6.00pm (Mon - Fri)
  • 8.30am to 5.30pm (Mon - Fri), 8.30am to 12.30pm (Alternate Saturday)



  • Commonwealth



  • GCE ‘O’ levels and above
  • Prior experience to outbound call would be an added advantage
  • Basic computer knowledge (Microsoft word and Excel)
  • Have a pleasant deposition with a positive attitude
  • Excellent in customer service delivery
  • Organised, self – motivated, and result-oriented individual
  • Demonstrated a sense of urgency and work well under pressure as an individual and in a team
  • Good verbal & written communication and interpersonal skills
  • Strong command of English and able to converse with mandarin / Malay/Tamil (to liase with Mandarin/ Malay/Tamil speaking clients)


Interested applicants, kindly email your detailed resume (MS Word format is preferred):


[Click Here to Email Your Resume] (Reg No: R1107386)


Please ensure that applications sent through email are no bigger than 1Mb.


We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.


Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, Shenton House,

#19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Company Overview
Success Human Resource Centre Pte Ltd