Outbound Call Centre Associate @ Commonwealth - Up to $2000

Success Human Resource Centre Pte Ltd| Date Posted: 19-Sep-2020
EA Licence No: 97C4832|EA Personal Registration No: R1107386
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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • 2 Years Contract 
  • Commonwealth
  • Office Hours
  • Up to $2000

Job Responsibilities:

  • Proactive contract and engage clients to gather critical information through survey, telemarketing activities.
  • Meet and achieve the individual and company’s key performance indicators.
  • Acquire a strong knowledge of the products and services, culture and processes.
  • Provide quality customer service and prompt follow-up to customers over the phone or email.
  • Listen to clients’ needs, probe to redirect to the intent of the question and offer alternative solution.
  • Resolve customer queries efficiently and escalate issues promptly.
  • Submit regular reports to management and propose new ideas and strategies to improve performance at the call center
  • Other duties as assigned by Team Lead and/or Line manager.

 

Period:

  • 2 years contract

 

Salary:

  • $2000

 

Working hours:

  • Office hours

 

Location:

  • Commonwealth

 

Requirements:

  • GCE ‘O’ levels and above
  • Candidates with prior experience in outbound call preferred
  • Basic computer knowledge (Microsoft word and Excel)
  • Have a pleasant deposition with a positive attitude
  • Excellent in customer service delivery
  • Organised, self – motivated, and result-oriented individual
  • Demonstrated a sense of urgency and work well under pressure as an individual and in a team
  • Good verbal & written communication and interpersonal skills
  • Strong command of English and able to converse with mandarin / Malay/Tamil (to liase with Mandarin/ Malay/Tamil speaking clients)

 

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[Click Here to Email Your Resume] (Reg No: R1107386)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Company Overview
Success Human Resource Centre Pte Ltd