PrimeStaff Management Services Pte Ltd

Order Fulfillment cum Customer Service Officer (1 year, Central East) contract,

PrimeStaff Management Services Pte Ltd| Date Posted: 13-Aug-2020
EA Licence No: 95C5411|EA Personal Registration No: R1106591
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Responsibilities:

  • Fulfill order to cash transaction (e.g. customer orders from order entry, order confirmation and co-ordinate shipment) to ensure customer service level and deliveries across the regions are met;
  • To be the point of contact to handle customers' complaints, stock checking, enquiry pertaining to customer’s orders / delivery;
  • Generate open sales order / backlog report on weekly basis mainly for distributors and follow up on the deliveries and expedition;
  • Prepare and compile document for Letter of Credit (LC) presentation for payment terms on LC terms;
  • Ensure proper documents are obtained and filed for export shipment in compliance with GST rules & audit;   
  • Work closely with Supply Chain, Distribution, Sales and distributor’s appointed freight forwarder to ensure customer’s orders are delivered on prompt basis;
  • Maintain effective working relationships with both internal and external customers in order to manage information and resolve issues effectively;
  • Leverage on the use of CRM in order processing through sales activities, quotation, price approval, sample order, customer creation, etc. 
  • Any other duties and responsibilities involved within the role as assigned from time to time.



  • Min ‘O’ Level & above
  • At least 3 years of order processing experience
  • Knowledge of incoterms, Letter of Credit and shipping documents like COO and COC
  • Knowledge using SAP SD module
  • A good team player
  • Ability to work with minimum supervision
  • Able to multitask and flexible to take on ad hoc assignment
  • Able to start on short notice


Interest applicants, please send resume to [Click Here to Email Your Resume] or click ‘Apply’.

Company Overview
PrimeStaff Management Services Pte Ltd