Operations Supervisor

People Profilers Pte Ltd| Date Posted: 30-Aug-2019
EA Licence No: 02C4944
Save Job
Job Nature:
Permanent

Job Description

Responsibilities



•         Reports to the Country Manager.



•         Responsible for managing a team of Operational and Customer Service Executive.



•         To be in charge of customer complaints, incidents and program inquiries about products, services and other related program support topics.



•         Ensure and provide operational excellence through good practices and solutions delivery.



•         Manage day to day team operations with focus on providing excellent customer care.



•         Ensure team efficiency such that customer inquiries and administration are resolved and completed within specific timelines.



•         Provide leadership, guidance and support to team, including staff development.



•         Direct report team comprises of Customer Service Executives and Marketing Operations/Support Executives and will include extended team for overseas operations.



•         Work closely with the Sales and program teams, which include Account/ Program Managers and Technical Consultants to ensure smooth program operations.



•         Oversees external vendor sources for outsourced services such as customer service hotline and telemarketing.



 

Requirements             

•         Degree/ Diploma in Business, Marketing or any related discipline

•         Min 5 years administrative/ operations or customer support experience.

•         Min 3 years of people management & supervisory experience preferred.

•         Candidates with knowledge of direct marketing operations will be an advantage.

•         Possess strong process management skill.

•         Good computer skills in Microsoft Office; Microsoft Excel and Word.

•         Candidate from MNC background plus point

•         Flexible and able to work in fast-paced environment.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID:  6671 9884  
http://www.peopleprofilers.com

 

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

 

 

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its Clients and manage your application for employment with People Profilers and/or its clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Company Overview
People Profilers Pte Ltd