• Reports to the Country Manager.
• Responsible for managing a team of Operational and Customer Service Executive.
• To be in charge of customer complaints, incidents and program inquiries about products, services and other related program support topics.
• Ensure and provide operational excellence through good practices and solutions delivery.
• Manage day to day team operations with focus on providing excellent customer care.
• Ensure team efficiency such that customer inquiries and administration are resolved and completed within specific timelines.
• Provide leadership, guidance and support to team, including staff development.
• Direct report team comprises of Customer Service Executives and Marketing Operations/Support Executives and will include extended team for overseas operations.
• Work closely with the Sales and program teams, which include Account/ Program Managers and Technical Consultants to ensure smooth program operations.
• Oversees external vendor sources for outsourced services such as customer service hotline and telemarketing.
• Degree/ Diploma in Business, Marketing or any related discipline
• Min 5 years administrative/ operations or customer support experience.
• Min 3 years of people management & supervisory experience preferred.
• Candidates with knowledge of direct marketing operations will be an advantage.
• Possess strong process management skill.
• Good computer skills in Microsoft Office; Microsoft Excel and Word.
• Candidate from MNC background plus point
• Flexible and able to work in fast-paced environment.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please email your resume in a detailed Word format to [Click Here to Email Your Resume]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID: 6671 9884
Georgez Josiah LIM
License Number: 02C4944
Registration Number : R1108994
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People Profilers Pte Ltd