Operations Supervisor(Changi Airport)

OakTree Consulting| Date Posted: 15-Jul-2019
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Manage and supervise operations in assigned work areas within terminal during duty
o    Deliver exemplary customer service to passengers at all time
o    Ensure compliance to security SOP as required by APD.
o    Ensure CSO comply to SOP and work according to processes set up by Baggage Storage. 
o    Ensure sufficient notes, coins in all stores and deliver when requested. 
o    Responsible for cleanliness and ensure CSO perform housekeeping during shift 
•    Manage overdue items timely, reach out to pax in accordance to SOP
•    Take charge of deployment and motivate CSO to ensure optimal performance.   
•    Responsible to ensure adequate resources (such as stationaries, deposit slips, cash float etc.) are available in assigned work area during duty
•    Assist in meal coverage for CSO when necessary. 
•    Attend to complaints or issues in the absence of Duty Manager. 
•    Assist in daily reporting like End of shift report, stock take and more.
•    Assist Duty Manager in coaching and training of new staff 
•    Assist Duty Manager in the inventory management of Smarte Solutions, i.e. replenishment, re-ordering, stock take, visual display and others. Be accountable for zero discrepancy and pilferages. 


Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period 

John Goh Meng Chye 
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Company Overview
OakTree Consulting