Operations Supervisor ($3.5K, Exp Direct Marketing, Handle complaint, TAI SENG)

People Profilers Pte Ltd| Date Posted: 29-Aug-2019
EA Licence No: 02C4944|EA Personal Registration No: R1108994
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description


  • Reports to the Country Manager.
  • Responsible for managing a team of Operational and Customer Service Executive.
  • To be in charge of customer complaints, incidents and program inquiries about products, services and other related program support topics.
  • Ensure and provide operational excellence through good practices and solutions delivery.
  • Manage day to day team operations with focus on providing excellent customer care.
  • Ensure team efficiency such that customer inquiries and administration are resolved and completed within specific timelines.
  • Provide leadership, guidance and support to team, including staff development.
  • Direct report team comprises of Customer Service Executives and Marketing Operations/Support Executives and will include extended team for overseas operations.
  • Work closely with the Sales and program teams, which include Account/ Program Managers and Technical Consultants to ensure smooth program operations.
  • Oversees external vendor sources for outsourced services such as customer service hotline and telemarketing.


  • Degree/ Diploma in Business, Marketing or any related discipline
  • Min 5 years administrative/ operations or customer support experience.
  • Min 3 years of people management & supervisory experience preferred.
  • Candidates with knowledge of direct marketing operations will be an advantage.
  • Possess strong process management skill.
  • Good computer skills in Microsoft Office; Microsoft Excel and Word.
  • Candidate from MNC background plus point
  • Flexible and able to work in fast-paced environment.

JOB ID : 45642 


All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.


Please email your resume in a detailed Word format to [Click Here to Email Your Resume]


We regret that only shortlisted candidates will be notified


People Profilers Pte Ltd
No. 1 Finlayson Green #18-01 Singapore 049246
DID:  6671 9884  


Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994



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Company Overview
People Profilers Pte Ltd