Operations Manager / Sr Executive (Healthcare, 5 Days)

Recruit Express Pte Ltd| Date Posted: 17-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1551708
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Job Nature:
Permanent, Contract
Position Level:
Experienced, Manager
'A' Levels, Diploma, Bachelor's / Honours

Job Description

Essential Responsibilities:

  • Operational Excellence: Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service.
  • Support/facilitate coordination of workflow across medical, nursing, technical, ancillary and office staff.
  • Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.
  • Assures adequate staffing levels are in place to meet patient needs.
  • Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service.
  • Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.
  • Financial Stewardship: Manages within resources allocated.
  • In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.
  • Identifies care-related capital needs and oversees background research for requests.
  • Actively involved with project management, space planning, maintenance of the facility, procurement of supplies, and contract services within assigned area.
  • Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.
  • Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards.
  • Trains and supports staff in delivering a consistent customer experience.
  • Resolves patient complaints and unusual occurrences (UOs).
  • Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination.
  • Supports all team members, including medical staff, in achieving performance expectations and standards.
  • Supports a culture of excellent service and communication that positively influences staff engagement.
  • Assures a safe, productive, and supportive work environment for all staff.
  • Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.
  • Administers clinical policy and procedures, program within GH by assuring consistent practice and providing local oversight as needed.
  • Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements.
  • Assures that staff within the care team are trained and know what is expected during and after an emergency.


         Min Degree in a related field from a recognized university

         Min 5-10 years experience in clinical operations

         Excellent communication skills is a must

         Good management skills of team


If you are interested in the position, do kindly drop your most updated resume to [Click Here to Email Your Resume]  (Attn: Ops Manager / Sr Exec - Leon)

Thank You.


Leon Leong De Cong


Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Company Overview
Recruit Express Pte Ltd