Operations Engineer

• 1 year contract, renewable
• Working location: Work from hom throughout the first year
• Working hours: 12 hours shift, work 2 days off 2 days

Scope:

• Monitor and analyse the current state of various NDI runtime environment (production and non-production) to  ensure optimum system performance, and work  out  data- based strategy for continuous improvement.   
• Work with application teams, solution architects, security consultants, and other teams to implement improvement plans.
• Chair and facilitate change control boards to  review and approve changes to  the various NDI environment.   Review and ensure proper deployment and rollback plan for each change is in place.
• Manage application and security incidents, conduct problem determination, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary.
• Develop operations and processes guide to  ensure every aspect of operations is documented and complies with audit requirements.
• Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
• Manage  operations  team  consisting  of  staff  and  vendors, ensuring  support  is available on a 24/7 basis.

Requirements:

• Bachelor Degree or Diploma in IT related field
• Min. 1-2 years of working experiences in the related environment
• Experience in server, network, cloud resources administration, equipped with troubleshooting and shell scripting skills for daily operations