Onsite Support Engineer

Ember Recruitment| Date Posted: 26-Jun-2020
EA Licence No: 12C6191|EA Personal Registration No: R1110049
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description


Handle the troubleshooting and support of:

  • IT equipment, desk phone/conference phone, corporate applications and collaboration tools for all users
  • Unified communication: Audio/Video conferencing, Webinar/Webcast
  • Mobile/Handheld devices including but not limited to (iOS, Android, Handheld scanner, Barcode reader)
  • Label printers, Specialized tablets/workstations in lab/manufacturing plant area

Provide support for:

  • Corporate meetings and onsite/offsite events
  • Network/IT equipment connectivity
  • network/server/power outage/maintenance for all sites where required
  • IT Project(s)
  • Office relocation/renovation/new set up
  • IT support tickets (Create to Complete)
  • IT Inventory (Deployment to Disposal)
  • IT Vendor onsite activities
  • IT Purchase Quotation requests and receipt of purchase
  • Any other ad-hoc IT duties


  • Min. Diploma or equivalent
  • At least 3-year experience in IT Desk Side Support
  • Able to connect with and manage suppliers
  • Able to learn and acquire complex troubleshooting skills (integration problem, eg. AV-UC)
  • Ability to provide appropriate guidance and training to junior staff/team members
  • Ability to perform assigned task and job prioritization/delegation
  • Capable of project coordination and execution to assist Team/Country leader in overseeing/participating in IT Projects
  • Equip with Strong technical analytic/troubleshooting skills
  • Familiar with procurement process
  • Network experience is preferred, essential for manufacturing plant support
  • Possess knowledge in service delivery, operations and support (eg. ITIL experienced) and provide feedback/enhancement to current process
  • Strong end user engagement and able to manage challenging end user requests
  • Review deliverables by junior staff or team members and highlight to team/country leader on variance/high compliance
  • Team Player
  • Eager to learn
  • Good communication skills and technical analytic/troubleshooting skills
  • Ability to maintain good relationship with users


If you are confident that this is the role for you, please email your resume in MS Word format to [Click Here to Email Your Resume]


We regret that only shortlisted candidates will be notified. Your interest will be treated in strictest of confidence.

Company Overview
Ember Recruitment