H2 Hub Pte Ltd

Online customer service officer

H2 Hub Pte Ltd| Date Posted: 26-Feb-2021
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Job Description

  • Head of the strategy thinking of customers' loyalty and analyzing customers' profile
  • Reply enquiries on all H2 Hub and 3rd party platforms
  • Guide and advise potential customers with the aim of converting to purchase
  • Handling of incoming requests/enquiries from customers through phone, email and online chat support professionally.
  • Liaise with the delivery team to address customer requests and concerns with regards to delivery.
  • Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
  • To request refunds accurately in the systems and liaise with the Finance Team in order to sort out any issues relating to refunds or returned items.
  • Complete monthly reporting of customer service statistics, showing email and order volumes
  • Capture payment on a daily basis
  • Check all orders are sent out on time on a daily basis
  • Performing general administrative tasks


  • Highly developed sense of integrity and commitment to customer satisfaction.
  • High energy, dynamic and self-motivated
  • Good communications skills and extrovert
  • Demonstrate passion for excellence with respect to treating and caring for customers.
  • Able to communicate clearly and professionally, both verbally and in writing.
  • Preferably bilingual in English and Mandarin in order to communicate and manage Mandarin speaking customer.
  • Candidate must possess at least a Diploma in any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Computer literate with proficiency in email, online chat applications.
  • Applicants must be willing to work in Bedok.
  • Full-Time position(s)
  • 6 Days work week preferred

Job Types: Full-time, Permanent

Salary: $2,000.00 - $3,000.00 per month

Working Location: Bedok

Company Overview
H2 Hub Pte Ltd