Online customer service officer
H2 Hub Pte Ltd| Date Posted: 26-Feb-2021
Entry Level, Experienced
Diploma, Bachelor's / Honours
- Head of the strategy thinking of customers' loyalty and analyzing customers' profile
- Reply enquiries on all H2 Hub and 3rd party platforms
- Guide and advise potential customers with the aim of converting to purchase
- Handling of incoming requests/enquiries from customers through phone, email and online chat support professionally.
- Liaise with the delivery team to address customer requests and concerns with regards to delivery.
- Resolves problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or servicing; following up to ensure resolution.
- To request refunds accurately in the systems and liaise with the Finance Team in order to sort out any issues relating to refunds or returned items.
- Complete monthly reporting of customer service statistics, showing email and order volumes
- Capture payment on a daily basis
- Check all orders are sent out on time on a daily basis
- Performing general administrative tasks
- Highly developed sense of integrity and commitment to customer satisfaction.
- High energy, dynamic and self-motivated
- Good communications skills and extrovert
- Demonstrate passion for excellence with respect to treating and caring for customers.
- Able to communicate clearly and professionally, both verbally and in writing.
- Preferably bilingual in English and Mandarin in order to communicate and manage Mandarin speaking customer.
- Candidate must possess at least a Diploma in any field.
- At least 2 year(s) of working experience in the related field is required for this position.
- Computer literate with proficiency in email, online chat applications.
- Applicants must be willing to work in Bedok.
- Full-Time position(s)
- 6 Days work week preferred
Job Types: Full-time, Permanent
Salary: $2,000.00 - $3,000.00 per month
Working Location: Bedok
H2 Hub Pte Ltd