Officer, Customer Care (Part-Time)

SPORTSHUB PTE LTD| Date Posted: 15-Nov-2019
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Job Nature:
Part Time
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description


  • Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner 
  • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines 
  • Maintain secure custody of lost and found items according to established procedures 
  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information 
  • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub
  • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations 
  • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned 
  • Ad-hoc duties and projects as assigned or needed 
  • Opportunities to work across the various venues of Singapore Sports Hub 


  • Minimum GCE ‘O’ Levels 
  • Pleasant personality and passion for service excellence 
  • Must be able to fulfill 55 hours in a month and perform shift duties including weekends and Public Holidays
  • Excellent communication and interpersonal skills 
  • A team player and able to work in a fast-paced environment 
  • Proactive, self-motivated and keen to learn 


  • Proficient in MS Excel, Word, PowerPoint and Outlook 
  • Prior customer care experience preferred 
  • Prior experience in Point-Of-Sales system and cash handling


Interested candidates are invited to apply with a comprehensive resume. 

Please include the following items in your resume:

  • Current & Expected Salary
  • Passport-size photograph
  • Notice period / Date of Availability
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