Officer, Customer Care (Part-Time)

SPORTSHUB PTE LTD| Date Posted: 8-Jul-2020
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Job Nature:
Part Time
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description



  • Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner
  • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines
  • Maintain secure custody of lost and found items according to established procedures
  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
  • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub
  • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations
  • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) or ad-hoc duties as assigned
  • Opportunities to work across the various venues of Singapore Sports Hub



  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs)
  • Able to commit to one of the following tiers for a period of 6 months and above:
    1. 12-hour work week
    2. 20-hour work week
    3. 28-hour work week
  • Excellent communication and interpersonal skills
  • A team player and able to work in a fast-paced environment
  • Proactive, self-motivated and keen to learn



  • Proficient in MS Excel, Word, PowerPoint and Outlook
  • Prior customer care experience preferred
  • Prior experience in Point-Of-Sales system and cash handling
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