Officer, Customer Care (Full time)

SPORTSHUB PTE LTD | Date Posted: 20-Jun-2018
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, Diploma

Job Description


Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.


  • Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner

  • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines

  • Maintain secure custody of lost and found items according to established procedures

  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information

  • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub

  • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations

  • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned

  • Ad-hoc duties and projects as assigned or needed

  • Opportunities to work across the various venues of Singapore Sports Hub


  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Able to perform shift duties including weekends and Public Holidays
  • Excellent communication and interpersonal skills
  • A team player and able to work in a fast-paced environment
  • Proactive, self-motivated and keen to learn


  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Previous customer care experience preferred
  • Prior experience in Point-Of-Sales system and cash handling

Candidates who do not indicate current and expected salary as well as notice period will not be shortlisted. 

Company Overview
Global Spectrum Pico Pte Ltd is part of the Singapore Sports Hub consortium, the largest sports and entertainment related public private partnership (PPP) in the world. As the Venue Operating Contractor we book and manage regional and world class events including concerts and sporting events, and market to local, regional and international clients, as well as Singapore community facility users, including individuals and sports and community groups. The Singapore Sports Hub is a fully integrated sports, entertainment and lifestyle hub and become a premium destination in Asia. The Sports Hub is a truly inspiring venue, engaging all generations in sports, recreational and a healthy vibrant lifestyle. To stay connected and receive latest career opportunities from Sports Hub, Join our Talent Network !