Officer, Customer Care (Full Time)

SPORTSHUB PTE LTD| Date Posted: 9-Jul-2020
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, Diploma

Job Description




Singapore Sports Hub is looking for Customer Care Officers to attend to enquiries and feedback received in person, via telephone calls and emails in a prompt and professional manner. You will have the opportunity to work in various venues throughout the Sports Hub.



  • Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner

  • Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines

  • Maintain secure custody of lost and found items according to established procedures

  • Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information

  • Assist customers on facility and programme bookings within the premises of Singapore Sports Hub

  • Handle over-the-counter payment collections and perform daily settlements and financial reconciliations

  • Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned

  • Ad-hoc duties and projects as assigned or needed

  • Opportunities to work across the various venues of Singapore Sports Hub



  • Minimum GCE ‘O’ Levels
  • Pleasant personality and passion for service excellence
  • Able to perform shift duties including weekends and Public Holidays
  • Excellent communication and interpersonal skills
  • A team player and able to work in a fast-paced environment
  • Proactive, self-motivated and keen to learn



  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Previous customer care experience preferred
  • Prior experience in Point-Of-Sales system and cash handling


Interested candidates are invited to apply with a comprehensive resume. 

Please include the following items in your resume:

  • Current & Expected Salary
  • Passport-size photograph
  • Notice period / Date of Availability
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