*NEW* Healthcare Call Centre/Customer Service Officer (Office hours/5 Days)

Recruit Express Pte Ltd| Date Posted: 13-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1872808
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

 

Responsibilities

  • Manage all inbound telephone and email enquiries
  • Management of voice and handphone messages
  • Scheduling and rescheduling of appointments for patients
  • Assist with patients’ enquiries, questions and provide advice and/or solutions
  • Monitor and follow-up on all cases promptly, especially escalated and complaint cases
  • Generate accurate and timely reports
  • Ensure all call centre operating procedures (SOP) are adhered to and maintained
  • Follow up on Director’s Invisalign cases
  • Any other duties assigned from time to time

Requirements


• Min GCE ‘A’ Levels or Diploma
• Keen interest in the healthcare/ medical industry
• Basic knowledge of Microsoft Office

 

 

Interested candidates please send a copy of your resume to [Click Here to Email Your Resume]

Email Subject: Call Centre Officer – Esther

 

 

Esther Lim Suk Hui

R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

 

Company Overview
Recruit Express Pte Ltd