*NEW* Customer Service Associate (Retail) (5 Working Days/ Work 8 Hours only!)

Recruit Express Pte Ltd| Date Posted: 10-Apr-2021
EA Licence No: 99C4599|EA Personal Registration No: R1872808
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Student Job
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

 

Responsibilities

 

• Provide quality customer service to customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Obtain and evaluate all relevant information to handle enquiries and complaints
• Process orders, forms, applications and requests
• Record details of enquiries and customer interactions including actions taken
• Work effectively with a variety of situations, individual and groups
• Communicate and coordinate with internal departments at all levels
• Demonstrate effective telephone techniques that meet Quality Assurance standards
• Acquire multiple product knowledge to enhance ability to understand customer needs across different products.
• Identify processes, procedures and workflow improvements and assist in the implementation
• To meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

 

Requirements

 

• Min GCE ‘N/O/A’ Levels or Diploma
• Basic knowledge of Microsoft Office


Interested candidates please send a copy of your resume to [Click Here to Email Your Resume]
Email Subject: Customer Service Associate


Esther Lim Suk Hui
R1872808
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

 

Company Overview
Recruit Express Pte Ltd