*NEW* Customer Relations Supervisor, Call Centre

Recruit Express Pte Ltd| Date Posted: 13-May-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent, Contract
Position Level:
Experienced, Manager
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Jobs Responsibilities

  • Monitoring Staff adherence & productivity
  • Consolidation of shift allowance and overtime claims
  • Investigate and follow-up customers’ complaints and feedbacks immediately/when necessary.
  • Staff counseling
  • Assist Executive in training the agents when necessary
  • Service Recovery Monitoring
  • Risk Management
  • Monitoring and providing feedback on CROs performance on a regular basis
  • Ad-hoc duties as and when assigned

 

Job Requirements

  • Min. 3-5 years of experience
  • Experience in leading a team

 

Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd