Network Support Engineer

Carecone Pty Ltd| Date Posted: 13-Oct-2020
EA Licence No: 0
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description



Title: MSD Engineer/ Network Support Engineer

Type: Contract ( 1 Year)


Dependent Pass can also apply for this position.


  • Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.) 
    Respond to managed security technologies fault alerts and/or customer escalation
  • Troubleshoot technical issues on managed security technologies
  • Perform escalation to internal product domain experts and/or external product vendors
  • Work with internal experts/external vendors to resolve technical issues 
  • Prepare Incident Reports on high severity incidents 
  • Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
  • Perform regular configuration backups on managed security technologies
  • Plan and coordinate maintenance Windows with customer on necessary software patching and version upgrades. 
  • Create and update technical documentations on managed security technologies
  • Generate monthly reports according to service scope requirements 
  • Adhere to policies, procedures, and security best practices
  • Resolve problems independently and understand escalation procedure


  • Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System
  • At least 2 years’ working experience in IT Infrastructure Operation and/or Support
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.)
    Strong critical thinking and problem-solving skills and a passion for information security 
    Fluent communicator in both written and spoken English 
  • Good interpersonal skills
  • It will be an advantage to possess the following, but not a must:
  • CISSP certification 
    Prior working experience in large complex government projects with multiple internal and external stakeholders 
    Prior experience or certifications in any of the following security technology products:
  • Palo Alto or Fortigate (FW)
  • McAfee or Trend Micro (EPS)
  • CyberArk (PAM)
  • Imperva or Guardium (DB Sec)
  • Microsoft Certificate Authority (CA)
  • F5 ASM (WAF)   
  • RSA (2FA)
  • Splunk (LMS)

EA License No: 20C0199 (Carecone Pte. Ltd.)

Registration ID: 201913897K 

CareCone Pte Ltd, Singapore

Company Overview
Carecone Pty Ltd