Snaphunt Pte Ltd

Network Operations Manager

Snaphunt Pte Ltd| Date Posted: 18-Jul-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

The Offer

 

  • Opportunity to be associated with an organization that strives on innovation and growth
  • Attractive salary and excellent work-life balance

 

The Employer

Our client is a cloud communications platform. By introducing multiple robust communications channels, they aim to be a leader in business communications and change the way companies engage with their customers.

 

The Job

You will be responsible for :

  • Management of operational activities in order to successfully deliver solutions/services according to customer's requirements and ensure maximum satisfaction within required timelines and budget.
  • Liaising with cross functional teams to ensure goals and objectives are met.
  • Identifying new service delivery methods to improve operational bossiness efficiency
  • Driving the continuous improvement and optimisation of processes to maximise quality and productivity.
  • Establishing a customer-centric environment that will driven and encourage proactiveness and initiatives that will increase productivity.
  • Reviewing team's performance and implementing coaching and training as required.
  • Providing support to the procurement team and ensuring all inventories are updated
  • Responding to all escalating issues and organise the team to execute necessary configuration changes
  • Improving customer satisfaction by providing accurate and value-added responses to customer concerns and issues in a timely manner.

 

The Profile

  • You have a Degree in Business, Computer Science or an equivalent experience.
  • You have at least 8 years experience including solid experience in a similar role within Telecommunications.
  • You have a demonstrable record of managing infrastructure.
  • You have experience in coaching and mentoring a team
  • You possess excellent communication and influencing skills, are organised and able to multi-task effectively.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and able to use data to drive decisions.

 

 Ref :97446015  

Company Overview
Snaphunt Pte Ltd