Network Lead

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 27-Oct-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Position Level:
Experienced, Manager
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

•    Manage, oversee and control the efficiency of the Network Operations
•    Lead the management of all incidents and problems to identify the root cause and implement workarounds or resolutions to bring the incidents and problems to a satisfactory closure
•    Troubleshooting and resolving of all issues including application and server related issues 
•    Performing technical system review of third party and custom built application, in addition to application data analysis where required
•    Lead and execute various technical or infrastructure initiatives (e.g. network enhancements, upgrades) 
•    Ensuring Service/Change requests are implemented in accordance to operation processes
•    Engaging the customer and/or vendors to ensure the smooth delivery of services
•    Facilitating meeting with various parties (e.g. Customer representatives, third party vendors, Principal Support Vendors)
•    Collaborate with other teams within the project to ensure smooth delivery of services
•    Providing prompt and accurate operational status updates to the Operations Director and Customer Representatives
•    Analysis of infrastructure and capacity planning for future projects/growth. 
•    Identify, lead and implement automation initiatives to improve operations

•    A Degree in Computer Science / IT or equivalent with CCNP/CCIE certified 
•    A minimum of 5-8 years’ experience in Managing IT Service Delivery
•    Prior experience in a technical role with leadership
•    Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
•    Prior operational experience adopting ITIL best practices, advantageous if 

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)