Network Engineer- Level 2

Infinite Computer Solutions Pte. Ltd.| Date Posted: 5-Feb-2021
EA Licence No: 14C6941|EA Personal Registration No: R1436393
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Job Description

JOB DESCRIPTION – (L2) Network Engineer

Required Key Skills

  • Expert level knowledge in implementation and maintenance of Cisco Routers and Switches of all series.
  • Good knowledge in Cisco IOS
  • Good knowledge in implementation and operations support of NAC (network access control)
  • Good knowledge in Aruba Clear Pass / Cisco ISE
  • Good knowledge in Wireless Network / Access Points / Controllers support and troubleshooting  
  • Expert level understanding of the OSI or TCP/IP model
  • Provide Level-2 technical support and troubleshooting to resolve issues
  • CCNP certification
  • Hands-on experience with monitoring, network diagnostic, Packet Tracers and network analytics tools
  • Good knowledge on Firewall Products like Cisco ASA, FortiGate, Palo Alto, Checkpoint
  • Good knowledge on Aruba ClearPass/Cisco ISE, Cisco wireless controllers
  • Knowledge on F5 load balancers


Priority Tasks


  • Workplace is at customer premises and staff has to follow instituted Workplace securities
  • Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem w.r.t Routing and Switching
  • Perform configuration change activities
  • Provide problem status to the Service Desk and/or update into the ticketing tool according to the Procedures Manual
  • Perform day-to-day Network operation for the Network Infra-structure and Network Equipment at the customer/IBM premises, including performance monitoring, bandwidth monitoring.
  • Work with customer's vendor to perform testing and preventative maintenance according to the schedule provided by the customer for the Network Equipment
  • Perform periodic OS upgrade and Patching as and when required.
  • 24X5 rotational shift onsite availability and 24X7 standby / remote support availability as and when needed for critical incidents.
  • Perform Problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem
  • Provide proactive incident reports for all Network related problems, faults, events within TWENTY-FOUR (24) hours
  • Respond to all fault calls inclusive of emails and other forms of communications for Firewall related issues and problems reported
  • Escalate the problem to Vendors Support in timely manner and get the issue resolved within the specified time as agreed with the customer/IBM
  • Provide multi-vendor equipment support across a wide range of models and types of networking equipment
  • Maintain the inventory of certificates and install/update/renew certificates as and when required.
  • Perform security activities like hardening/periodic health check/ ID validation and other compliance activities as per IBM security policies and standards.
  • Maintain/Update IBM inventory list and compliance related databases or similar Databases.
  • Maintain the device inventory list for the client when needed, Maintain the software/firmware for all the devices up to date
  •  Subscribe to vendor notifications for the managed devices for vulnerabilities and review/validate/apply security patches pro-actively.
  • Perform device activation / deactivation as per IBM service activation and deactivation process.
  • Maintain the IP address inventory and allocate new IP address when required by business.
  • Engage third part vendors to resolve hardware issues and follow up till closure
  • Monitor vendor End of Life / End of Support notifications for all In Scope Devices and inform the client.



EA License No. - 14C6941

Company Overview
Infinite Computer Solutions Pte. Ltd.