• Windows OS
• Microsoft Outlook / Email troubleshooting
• Basic network troubleshooting
• Software deployment & troubleshooting
• PC, mobile devices, printer
• VC assistant
• IP phone setup
• VIP support
• Cloning and imaging
• Asset management - MACD
• Patch management & troubleshooting (SCCM, Miradore)
• Endpoint security support
• Remote resolution
• Hard disk data recovery
• Vendor management
• Health check of server and network equipment
• Touch labour support for Data Centre, Server room equipment and access point
• Update and maintain of SOP documentation
• Diploma and above in Computer Science or Information Technology.
• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• ITIL V3 Foundation Certification
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.
• Customer-oriented attitude
• Ability to work in a team environment
Jobster Pte Ltd (EA License No: 06C5060)