United Overseas Bank Ltd (UOB)

MGR/SO, UAT Support Officer (1year Contract) – Private Bank

United Overseas Bank Ltd (UOB) Date Posted: 17-May-2018

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Job Nature:
Contract
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Core Interfaces / Relationships / Systems

  • Core Interfaces

Odyssey, RM Workbench, Future Client Dashboard and related upstream & downstream systems (eg. Host systems like CSS, RBK, FINIQ etc).

  • Key Relationships

Close partnership with the business and primarily Investment Products & Solutions, COO functions (Client Fulfillment teams, Business Adaptation team, BRM, etc), Group Demand and GTO. Will also include stakeholders from other business segments, includng Group Wholesale Bank.

Tasks & Responsibilities

  • Good understanding of core projects impacting Private Bank, primarily a good grasp of order management system, PB processes and products.
  • Responsible for analysis and confirmation of Functional Specification Documents (FSD) from Front-Office perspective.
  • Ability to understand and assist the lead to draw-up front-to-back flow diagrams.
  • Assist UAT lead in the development of test-scripts for in-scope items for core PB projects, focusing on Front Office deliverables.
  • Execute test-scripts for core PB projects, ensuring important milestones are met.
  • Describe and log all defects into defect-logging system (JIRA) on a timely manner:- 
    • Monitor and ensure logged defect items are ready for retestings.
    • Provide defect statistics to lead upon request.
    • Ensure items ready for retestings are properly tested and closed with proper description.
    • To alert UAT lead in the event defect items are returned without any explanation nor agreement from UAT lead.
  • Liaison with impacted stakeholders (GTO, Demand etc) to manage the defects rectification and closure process.
  • Assist UAT lead to come up with User guides, FAQs and other related training materials to facilitate any project implementation.
  • Assist UAT lead to conduct user trainings and manage training logistics eg. Booking of rooms, email communications, laptops set-up (if required) etc.
  • Assist UAT lead to receive feedback post project implementation and perform collation into suitable templates.
  • Able to put into presentation templates to facilitate discussions.
  • Ensure proper documentation & archival of all project-related materials.
  • Assist UAT lead in any ad-hoc projects/change management related initiatives.

Requirements

  • Degree holder with minimum 1-3 years in banking in Private Banking projects or change-the-bank /quality improvement roles.
  • Good understanding of Private Banking processes, front-to-back.
  • Mature, good attitude and able to work independently with minimal supervision and willingness to be hands on.
  • Good inter-personal and communication skills and able to interact with colleagues from other functional areas.
  • Ability to work under pressure and tight timelines.

Core Interfaces / Relationships / Systems

  • Core Interfaces

Odyssey, RM Workbench, Future Client Dashboard and related upstream & downstream systems (eg. Host systems like CSS, RBK, FINIQ etc).

  • Key Relationships

Close partnership with the business and primarily Investment Products & Solutions, COO functions (Client Fulfillment teams, Business Adaptation team, BRM, etc), Group Demand and GTO. Will also include stakeholders from other business segments, includng Group Wholesale Bank.

Tasks & Responsibilities

  • Good understanding of core projects impacting Private Bank, primarily a good grasp of order management system, PB processes and products.
  • Responsible for analysis and confirmation of Functional Specification Documents (FSD) from Front-Office perspective.
  • Ability to understand and assist the lead to draw-up front-to-back flow diagrams.
  • Assist UAT lead in the development of test-scripts for in-scope items for core PB projects, focusing on Front Office deliverables.
  • Execute test-scripts for core PB projects, ensuring important milestones are met.
  • Describe and log all defects into defect-logging system (JIRA) on a timely manner:- 
    • Monitor and ensure logged defect items are ready for retestings.
    • Provide defect statistics to lead upon request.
    • Ensure items ready for retestings are properly tested and closed with proper description.
    • To alert UAT lead in the event defect items are returned without any explanation nor agreement from UAT lead.
  • Liaison with impacted stakeholders (GTO, Demand etc) to manage the defects rectification and closure process.
  • Assist UAT lead to come up with User guides, FAQs and other related training materials to facilitate any project implementation.
  • Assist UAT lead to conduct user trainings and manage training logistics eg. Booking of rooms, email communications, laptops set-up (if required) etc.
  • Assist UAT lead to receive feedback post project implementation and perform collation into suitable templates.
  • Able to put into presentation templates to facilitate discussions.
  • Ensure proper documentation & archival of all project-related materials.
  • Assist UAT lead in any ad-hoc projects/change management related initiatives.

Requirements

  • Degree holder with minimum 1-3 years in banking in Private Banking projects or change-the-bank /quality improvement roles.
  • Good understanding of Private Banking processes, front-to-back.
  • Mature, good attitude and able to work independently with minimal supervision and willingness to be hands on.
  • Good inter-personal and communication skills and able to interact with colleagues from other functional areas.
  • Ability to work under pressure and tight timelines.

Company Overview

United Overseas Bank Ltd (UOB)
United Overseas Bank Ltd (UOB)
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Today, UOB is rated among the world’s top banks: ‘Aa1’ by Moody’s and ‘AA-’ by Standard & Poor’s and Fitch Ratings. Generations of UOB employees for the past 80 years have carried through the entrepreneurial spirit, focus on long-term value creation and an unwavering commitment to do what is right for our customers and our colleagues. At UOB, we believe in being a responsible financial services provider and we are committed to making a difference in the lives of our stakeholders and in the communities in which we operate. Just as we are dedicated to helping our customers manage their finances wisely and grow their businesses,