Manpower Singapore

Media Operations Analyst (Mandarin proficient) | Contract

Manpower Singapore| Date Posted: 10-Sep-2020
EA Licence No: 02C3423
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Job Nature:

Job Description

The Media Operations team develops solutions for public figures and media publishers on social media platforms improving the media content ecosystem by enhancing graph quality, creating exceptional support experiences for publishers and delivering actionable product insights. This individual will work with media partners in China to provide support, collect feedback, and manage the communication channel through voice and email interactions, which will require proficiency in Mandarin. This role will also involve executing scaled outreach campaigns to create and sustain new partnerships.

Roles and Responsibilities:
  • Provide an amazing support experience to our public figures and media publishers across the platform
  • Assess, quantify and implement workflow improvements to scale out support
  • Solicit, organize and contextualize product feedback from partners
  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences
  • Comfortable performing repetitive tasks (partner support requests) and ability to perform well autonomously
  • Translate content, written and spoken, from Mandarin to English for the team and vice versa

Minimum Qualifications:
  • Degree/Diploma
  • 1+ years of experience in customer service
  • Proficient in MS Word, Excel and Outlook
  • Ability to work cross-functionally and across multiple time zones and functions
  • Standout executor with attention to detail, strong organizational skills, and ability to drive results
  • Willing to learn online tool and social media savvy
  • Previous experience of working in the media industry would be an advantage
  • Proficiency (written and oral) in Mandarin (Min B3 for GCE O Level Chinese Exam) to liaise with local non-English speaking counterparts. Interested candidates must substantiate language proficiency with relevant certifications.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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