Marine Service Coordinator (Up to $4,000 + AWS / West)

People Profilers Pte Ltd| Date Posted: 27-Apr-2020
EA Licence No: 02C4944|EA Personal Registration No: R1984514
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Salary: $3,000 - $4,000 + AWS

Working hour: Mon – Fri: 8.30 am to 5.30pm

Weekend/PH: 8.30 am to 5.30 pm (once every 2 months)

Location: Bukit Batok

Our client is a well-known MNC in the maritime industry.

 

RESPONSIBILITIES:

• Manage all customers’ service requests professionally and timely

• Schedule Service Engineers to fulfil all service jobs either local or abroad

• Handle all Service, Survey, and Installation requests timely

• Prepare/make quotations and work estimates for local and International jobs

• Prepare all necessary job documents for further processing

• Provide status update to Customer Service Manager for all ongoing and prospective jobs

• Register all non-compliance and improvement suggestions in the Quality System

• Coordinate internally with internal technical experts to resolve customer queries

• Handle customers’ disputes or complaints and minimize such occurrences

• Maintain all Service records regarding and keep them accurate and up to date

• Track service work progress and handle all communication related to service requests with customers, subcontractors, agents and port security offices

• Visit customers regularly to maintain and improve customer loyalty

 

REQUIREMENTS:

• Diploma in Business Administration/Electronics Engineering or other engineering discipline

• Min 2 years relevant customer service experience preferably in 24/7 technical support environment

• Current engineer or technician who would like to switch to customer service function are also welcome to apply

• Good customer service and organising skill

• Good oral and written communication skills

• A resourceful team player yet able to work independently

• Able to perform shift duty, rotate with a team of service coordinators (compensate with duty allowance)

• normal working hour: 8.30 am to 5.30 pm

• weekend/PH: 8.30 am to 5.30 pm (once every 2 months)

• Able to work with people at all levels

 

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

 

Please email your resume in a detailed MS Word format to [Click Here to Email Your Resume] stating

1) Current Drawn

2) Expecting Salary

3) Date Available

4) Reason to Leave each job:

We regret that only shortlisted candidates will be notified.

 

Angela Win Myint

People Profilers Pte Ltd,

10 Anson Road #09-01/02  International Plaza

Singapore 079903

Tel: 6805 0857

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg no. R1984514

Job ID: 47309

 

Company Overview
People Profilers Pte Ltd