Manager, Healthcare Quality Improvement (Design Thinking/User Design/ Behaviour Insight)

Recruit Express Pte Ltd| Date Posted: 23-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875164
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Job Nature:
Position Level:
Job Category:
Bachelor's / Honours

Job Description

Primary Responsibilities and Duties

  • Lead in the re-design of inpatient wards’ and pharmacies’ patient and caregiver journeys, solving real problems and pain points that they are facing
    • Seek insights from patients and caregivers to refine the problem statement
    • Translate the insights into tangible designs that address their needs and at the same time, the business goals of the project
    • Work on user experience and user interface design
    • Support stakeholder departments in planning for monitoring and evaluation of interventions
  • Act as a change agent and driver to instill a continuously improving, productive and patient-centric culture within inpatient and pharmacy settings
  • Lead the creation of Design Thinking curriculum and content
  • Conduct Design Thinking training and workshops for internal users
  • Guide a pool of decentralized “Design Thinkers” to build an innovative culture within their departments
  • Setup an Innovation Workspace to enable ease of prototyping and other developments

Job Specification and Requirements

  • A Degree qualification in Business/ Industrial Design/ Engineering.
  • At least 5 years of relevant work experience with operations or service background. Those with experience working in the healthcare industry will have an advantage. 
  • Experience using the Design Thinking framework and other human-centred design techniques, including persona development, jobs-to-be-done, crafting of insights, journey mapping, rapid prototyping and building wireframes and clickable/physical prototypes is highly preferred.
  • Experience in application of Behavioural Insights will be an advantage.
  • Experience in facilitating workshops and conducting training.
  • Personality traits: highly self-driven and self-motivated, exceptional interpersonal skills, positive attitude, perseverance to overcome obstacles.
  • Excellent planning, analytical, problem solving and communication skills (written and verbal).


Interested candidates please submit your resume to j[Click Here to Email Your Resume]

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

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Recruit Express Pte Ltd