Manager / Executive, Operations (North, Hospitals /

Recruit Express Pte Ltd| Date Posted: 24-Oct-2020
EA Licence No: 99C4599|EA Personal Registration No: R1552331
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Bachelor's / Honours

Job Description


  • Responsible for overseeing the operations of assigned departments, managing resources and providing leadership to ensure an efficient, personalized service in a pleasant and comfortable environment
  • Plan, implement and support the organisation's daily operational functions, including special projects.
  • This includes assisting and empowering the patient and/or his/her next of kin (NOK) through the experience of the care journey in administrative matters such as financial counseling, resource coordination, liaison, and feedback.
  • Ensure, to best ability, that unified care plans are successful for patients under his/her purview.
  • Ensure efficient operations of services in alignment with the hospital's strategic plans.
  • Co-create, develop, and monitor Key Performance Indicators (KPIs) and optimize utilization of resources.
  • Oversee and ensure that foundational services and daily work are up to the standards of the organisation, and remain smooth and stable.
  • Train staff to recognize and rectify service gaps and manage customers to/above the expected service delivery levels.
  • Design new services to further the work of the Unified Care Model (UCM).
  • Identify and propose to retire old services that no longer serve patients and/or staff strategically.
  • Ensure a pleasant and well-designed environment in order for work to occur safely with minimal personal and enterprise risk.
  • Work with other staff and external parties to carry out the above as needed.


  • min. Degree in any disciplines and above
  • Possess min. 4-5years of prior working experience in customer service operations, preferrably in a healthcare/medical instituition
  • Proficient in Microsoft Office 
  • Excellent interpersonal and communication skills
  • Team player and able to work independently as well
  • Junior openings available for less experienced candidates

Interested candidates please send your updated resume in MS Word Format to:


Subject: Manager / Executive, Operations


or call 6736 3280 and ask for Kate


EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599

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Recruit Express Pte Ltd