Manager - e-Commerce Product Owner for Customer Services (After-Sales)

People Profilers Pte Ltd| Date Posted: 17-Jun-2020
EA Licence No: 02C4944|EA Personal Registration No: R1111371
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Job Nature:
Position Level:
Bachelor's / Honours, Masters / PhD

Job Description

Industry: German MNC (Automotive)
Location: Jurong East (Near MRT)
Duration: Contract till 31st December 2021 (1.5 years)
Salary Range: Up to $7,500.00

Main Tasks:

  • Take lead of scrum teams as the Product Owner and provide vision and direction to the Agile development team and stakeholders throughout the project and create requirements
  • Ensure that the team always has an adequate amount of prior prepared tasks to work on
  • Plan and prioritize product feature backlog and development for the product
  • Define product vision, support in defining the road-map and watch out for growth opportunities
  • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
  • Provide backlog management, iteration planning, and elaboration of the user stories
  • Work closely with Product Management to create and maintain a product backlog according to business value or ROI
  • Lead the planning product release plans and set expectation for delivery of new   functionalities
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
  • Research and analyze market, the users, and the roadmap for the product
  • Follow our competitors and the industry
  • Support in Evaluation of Market Requests for Process and System changes
  • Provide consultancy and support to stakeholders in terms of digitalization of retail business.
  • Conceptualizing an IT Target Landscape to support the Sales Process Blueprint for Customer Services products, e.g. Technical Accessories, Tires, Collection, Car Care products, Service Contracts
  • Ensuring the Integration of Systems & Data with special Focus on Middleware integrating Retail Front-End Systems and Foundation Systems in cooperation with the IT Department.
  • Supporting to integrate market specific requirements in market-specific solution
  • Implement translations & market specific content
  • Accompany payment setup in market
  • Ensure implementation of legal check findings & document requirements
  • Seller setup (prices, legal doc, …)
  • Market specific DCP configuration & adaptions (setup instance, assortment, translation, payment, local system integration)
  • Ongoing maintenance & enhancements according to prioritized backlog and aligned with KPI targets
  • Define & execute roadmap, program increment plannings, demos, retrospectives
  • Adapt and redefine the existing user stories implemented in other pilot markets
  • Definition of customer journeys based on DCP marketplace approach
  • Maintain overall initiative & requirement backlog for all eCommerce related systems
  • Conduct product vision circles & stakeholder management
  • Business Go-live planning & alignment


  • Possess a Bachelor’s degree in Business, Marketing, Computer Science or Information Management Systems or equivalent combination of education and experience
  • Minimum 5 years relevant work experience in Product Ownership, driving process improvements
  • Strong eye for business, strong analytical, troubleshooting, problem-solving, and project management skills
  • Able to speak in front of senior audiences as well as write clearly, concisely, and compellingly
  • Strong interpersonal skills with demonstrated ability to present technical content to general audiences
  • Ability to set goals and drive to their fulfillment. Take responsibility for actions/outcomes and wants to be held accountable for successes and failures.
  • Work Experience in the Automotive Industry/Retail preferred
  • Experience in Agile working methodology preferred
  • Highly motivated independent worker with minimum guidance required;
  • Experience in leading a team
  • Readiness to travel; (15% of travel)
  • Strong analytical and abstraction skills
  • Ability to work in an international and intercultural context
  • Multi-linguistic abilities would be an added advantage.
  • If possible: experience in the Customer services environment (After-Sales)

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified


Email resume to [Click Here to Email Your Resume]


People Profilers Pte Ltd, 11 Collyer Quay, The Arcade, #13-01, Singapore 049317.
Tel:  6950 9722 Fax:  6536 7890
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Job ID: 5RX5V5


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People Profilers Pte Ltd