Central Provident Fund Board

Manager / Assistant Manager (Workfare Income Supplement) - Contract

Central Provident Fund Board| Date Posted: 26-May-2020
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Job Nature:
Position Level:
Entry Level, Experienced

Job Description

Manager / Assistant Manager (Workfare Income Supplement) - Contract

As trustee of the nation’s retirement savings, the Central Provident Fund (CPF) Board helps 3.8 million CPF members save for their retirement, healthcare and housing needs. Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family. 

For the benefit of citizens and employers, the Agency Services Group implements and administers schemes, such as GST Voucher, Workfare Income Supplement, on behalf of various Government agencies. The work is diverse and dynamic, giving officers the opportunity to collaborate with various government agencies and stakeholders to enhance the lives of Singaporeans from all walks of life. This is the job for you if you enjoy challenges and want to make a difference to the lives of Singaporeans beyond the CPF system. 

(Seniority of appointment will be commensurate with relevant work experience.)

Job Responsibilities

We are seeking a driven and highly motivated individual to be part of our dynamic team that drives the planning, review and administration of the Workfare Schemes. Key focus areas include:

  • Lead and manage a team to administer and oversee the operations of the Workfare Schemes
  • Work with IT support/vendor to develop/enhance systems to implement policy changes and work improvement projects
  • Support Workfare-related policy reviews led by Ministries to ensure the schemes continue to benefit lower wage Singaporeans
  • Reengineer business processes and adopt emerging technologies to improve productivity and efficiency
  • Manage escalated queries related to the schemes from members of the public
  • Analyse data to identify policy and operational improvements

Job Requirements

  • Leadership skills
  • Critical thinking/analytical skill and resourcefulness in seeking solutions
  • Project management skills
  • Ability to adapt and be flexible in a fast paced environment
  • Strong interpersonal, communication and writing skills
  • Self-driven and possesses initiative
  • Proficient in Microsoft Office tools (e.g. PowerPoint, Excel, Word)
  • Familiarity with data and digital tools (e.g. SAS, Tableau, Python, UIPath, Blue Prism) will be advantageous  

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Central Provident Fund Board