[Macpherson] Sales Officer (Gifts & Hamper Co) || Up to $2.2k

Recruit Express Services Pte Ltd | Date Posted: 10-Oct-2018
EA Licence No: 13C6614 | EA Personal Registration No: R1871525
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

WE ARE HIRING: Sales Officer

Location: Ubi (Walking distance from Macpherson MRT)
Working hours: Monday to Friday, 9am to 6pm / Saturday, 9am - 1pm

Job Scope:

  • Attend to new and existing customers via inbound and outbound telephone sales efforts with timely and accurate response to customer queries with excellent customer service
  • Resolve customer issues and work with Telesales Manager to address issues
  • Support special projects (e.g. update of customer database, telemarketing) for Business Units
  • Provides excellent customer service and generate inbound sales.
  • Order processing including daily Flowers & Gifts orders, free gifts entitlements during F&G, Season Orders and all entities within the Organisation
  • Keying in information and remarks of customers
  • Maintain customer database
  • Ensure provision of timely and accurate responses to customer queries/feedback
  • Ensure that customer information is protected and that the telesales and customer service policies
  • Maintain excellent customer service satisfaction and good client relationships.
  • Collect all other feedback/complaints/information to enable Business Units/the organisation to enhance the end-to-end customer experience.

Requirements:

  • GCE "O" Level with at least 1 year of relevant experience in telesales and customer service operations
  • Able to converse in English and Mandarin (in order to liaise with our English & Mandarin speaking clients and associates)
  • Good knowledge of customer service and contact centre best practices
  • Excellent conflict resolution skills with the ability in handling difficult customers/issues
  • Good team player with excellent communication and interpersonal skills
  • Passion in customer service and good negotiation skills

Interested applicants, please kindly click "APPLY NOW " to send in resume (Ms Words)
Please add in your last drawn salary, expected salary, reason for leaving in your resume and availability for work commencement

Zachary Chiang Jian Hui || R1871525 || Recruit Express Services Pte Ltd || 13C6614

Company Overview
Recruit Express Services Pte Ltd