Manpower Singapore

Mac and Mobility Support Analyst (1 Yr Contract)

Manpower Singapore| Date Posted: 17-Jan-2021
EA Licence No: 02C3423
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Job Description

Mac and Mobility Support Analyst (1 Yr Contract)

Our client is a US pharmaceutical MNC located at Raffles Place. We are seeking a Mac and Mobility Support Analyst with solid Apple Mac and mobile device management experience.

This position provides the second level of support to end users by handling service requests that have been escalated by lower tiers.

The ideal candidate will provide superior technical assistance to end-users by supporting all IT deployed software and hardware, with the ability to show confidence, patience, politeness, and diplomacy, when dealing with difficult situations.

  • Configure and deploy Macs to the end user environment as required
  • Close Cooperation mobility engineering team supporting global deployment and management of mobile devices using MobileIron and Microsoft Intune
  • Support end users via Remedy tickets, Yammer, and other online and in-person visits
  • Administer Jamf Pro suite MobileIron and Microsoft Intune to deploy applications and settings on systems across the globe
  • Create and maintain technical knowledge base documents under guidance of Mac and Mobility engineering team (including fully documented SOPs for standardized KBAs)
  • Assist in managing the Apple Infrastructure (Mac, Mobile, peripherals)
  • Research, analysis, testing, certification and documentation of the application lifecycle for macOS, iOS and Android.
  • Evaluate and test new macOS, iOS and Android features, document changes, and perform regression testing
  • Evaluate security updates and service packs for supported applications and perform necessary QC and certification for installation on all supported Mac clients
  • Test, install and update the macOS operating system including proprietary applications, security patches, updates, application drivers and system security tools
  • Assist with developing and communicating new mobility services offerings and device standards.

  • Possess more than 3 years of Mac and mobile device management enterprise support and troubleshooting experience.
  • Experience in managing Mac in the enterprise environment
  • Knowledge in macOS High Sierra, Mojave, Catalina, iOS and Android OS.
  • Experience administrating mobile device management (MDM) solution in a global environment such as MobileIron, AirWatch or Microsoft Intune
  • Knowledgeable about Microsoft Active Directory
  • Good written and interpersonal skills
  • Good communication skills and attention to detail are essential as the company user base demands a high-quality result.
  • Ability to follow instructions and processes with minimal instruction
  • Ability to work afterhours and weekends, on occasion, in the event of event system outages or special deployment projects

Plus Skillsets
  • Preferably possess experience using Casper/Jamf Pro suite
  • Preferably possess Jamf and Apple certifications
  • Good with the following tools: Jamf Pro, MobileIron or Microsoft Intune

If you possess above relevant skillsets, please send in your updated CV in word format to [Click Here to Email Your Resume] or click on "APPLY NOW".

We shall reach out to shortlisted candidates.

Ng Yew Koon Sherry
Senior Recruitment Consultant (R1657259)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423

Sherry, Yew Koon Ng EA License No.: 02C3423 Personnel Registration No.: R1657259

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