Logistics CS Operations Executive/ $3500 / East #ECT

Summary:

• Primary point of liaison with customer on all issues relating to ongoing day to day region-wide business process and operational issues

Job Scope:

• Monitor and report Key performance indicators with customer. Use of these indicators to drive internal process implementation and future improvements across the operations

• Ensure stations compliance to documented processes

• Workflow analysis and development of new processes to provide better customer service and/or operational efficiencies

• Troubleshoot and investigate root cause on service issues and provide immediate remedial action

• Scrubbing and excel report generation/collection from local stations or Schenker System

• Track and trace shipments and manage Event Management Exception reporting as required

• Managed day to day meetings and updates with Customers (Internal and External)

• End-to-end monitoring and follow-up of shipment status up to final delivery

• Manage direct and In-stock hub deliveries to the data centers

Skills Required 

• Minimum Diploma / Degree in Supply Chain/ Logistic with 2-3 years experience in international 3PL business and regional customer service

• Customer-oriented and able to promote high—performance culture

• Exceptional communication and analytical skills

• Strong multi-tasking skills

• With strong Stakeholder Management Skills

• Preferably with strong background in Airfreight

 

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [Click Here to Email Your Resume]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.