LK - Retails Operations Manager (Yishun)

Nala Employment Pte Ltd| Date Posted: 29-Apr-2019
EA Licence No: 16C8302|EA Personal Registration No: R 1107835
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

__Prefer someone have knowledge in medical industry __ 

Job Description
• Manage all new store openings and setup to ensure that opening date and operating standards are met
• Develops, implements and improves all processes and procedures to continuously improve the effectiveness of the Retail Business
• Oversee day to day retail operations and employees; monitor and prioritize workflow and schedules
• Oversee entire retail operations including inventory, store planning & maintenance, Business Development and financial reporting
• Ensures that all organisation activities and operations are carried out in compliance with regulations and laws governing business operations
• Develops implements and monitors a series of operational metrics to measure the effectiveness of the department across all functions
• Prepare proper reporting of operations, annual budget and business plans to the management
• Manage the selection, training and development of employees
• Achieves and maintains a high customer satisfaction level regularly and systematically
• Responsible for all budget approval, site leasing and acquisition, store design and outlet management
• Responsible to formalise strategy and establish business plan to optimise sales, margin and profits of all outlets
• Analysis and forecast of market trend to assist outlet to stay ahead of competition
• Ensure corporate strategies and directives are implemented and executed with excellence at outlets to achieve operating effectiveness
• Ensure monthly sales quota is met
• Handle and resolve escalated customer complaints and issues
• Ensure adherence to HR policies at store level to maintain a well-coordinated and cohesive organization structure
• Spearhead and develop service excellence and training frameworks
• Initiate, plan and develop any other organizational projects as directed by the Managing Director

• Min Diploma or relevant experience with track record
• 5 years of relevant experience 3 of which in a managerial level
• Proven track records of achievements in previous assignments
• A strong knowledge of service trends and training /development with evidence of creative ability
• Able to demonstrate expert knowledge costing skills , P&L knowledge, financial control procedures
• Excellent, proven interpersonal, verbal and written communication skills at all levels of the company
• Strong analytical and technical skills
• Provide leadership through coaching and mentoring
• People oriented, self-driven and drives results through teamwork
• Good reporting skills
• Motivates and develops others
• Champion change and innovation
• Foster collaboration to build cohesive organisational culture


~~ Kindly Contact below for more details ~~

Ms Alice
Reg No: R 1107835
Mobile  : +65 84952201 ( WhatsApp )
Email     : [Click Here to Email Your Resume]

Kindly attached your resume in word format with photo 

Company Overview
Nala Employment Pte Ltd