Limousine Operations Manager

Marina Bay Sands Pte Ltd| Date Posted: 5-Dec-2019
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Job Nature:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Job Responsibilities

* To carry out various operational activities including team member/customer grievance/complaint handling, financial reporting of operations, legal and safety matters.

* To work with external vendors for routine and adhoc limousine/shuttle activation based on historical trending, special events and public holidays.

* To develop and enhance departmental game plans for execution by the team.

* To develop and maintain effective communication and coordination with internal stakeholders and external parties/agencies

* To support a broad range of projects related to improving operations effectiveness & customer satisfaction.

* To develop strategies for utilization of fleets, drive implementation and continuous improvement to productivity.

* To enforce safe work procedures for Team Members.

* To identify the training needs of Limousine Team and execute training requirements; to motivate and counsel Team Members to perform to their fullest potential.

* To conduct performance appraisal for Limousine team members.

* To ensure all Limo Team Members and outsourced drivers provide the standard of service according to the departmental standards.

* To ensure Team Members uniform and grooming standards maintained.To contribute to a progressive team and harmonious work environment.

* To perform any other duties and responsibilities as and when assigned by the management.


Education & Knowledge

* Degree and above - Hotel Management is an advantage.

* Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel and PowerPoint.

Required Experience

* Minimum 3 years in a hotel managerial role responsible for a large operating environment and team of people.

* Strong leadership skills and ability to operate and successfully arbitrate in a complex international and multicultural environment.

* Excellent guest relations and problem solving skills.

* Proven ability to recruit, motivate and direct team members in a professional capacity.

* Be efficient and effective with ability to cope with sudden changes to operational environment.

* Proven experience in business planning, analytics, or supply chain management across multiple lines of business and locations.

Skills / Abilities / Presence

* Essential to have a good command of spoken and written English. Knowledge of additional languages is an advantage

* Good planning and execution skills, persistent, and possess customer-centric approach.

* Mature, meticulous, resourceful, organized and able to work independently and collectively.

* Attentive to detail and impeccable follow-through on all matters.

* Selfless attitude and resilient mindset.

* Be willing to work any day and any shift based on operational requirements.

* Well-groomed and professional disposition.